Customer service - Return & Exchange

Return Step

  1. Submit your return request by filling below form
  2. Ship back your product after receiving confirmation from us
  3. Refund will be process once product is inspected

Please read through our Return Term & condition before submit your return request

Any question about return can simply contact us by:

Tel: +852 2342 0780 (10:00am-6:00pm, Mon-Fri except public holidays)

Email: return@jollymap.com

 

send a message

 

Return Term & Policy

  1. Returns must be unused in the condition you received them with the original packaging, complete with any related accessories and tags.
  2. All return must be requested within 30 days from day of purchase.
  3. As the parcel remains your responsibility until we receive it, please mail the return parcel with care and remember to retain proof of postage / drop-off, so if your parcel gets lost in the mail, you will be able to send us proof that you've mailed the parcel.
  4. Please note that we will not be able to provide a refund on any shipping fees charged for the original order.
  5. Refunds are issued through the same transaction method used to make the original purchase.
  6. Depending on your bank, processed credit card refunds may take 7-10 days to be reflected in your credit card account.
  7. All items will be inspected on return. We try hard to accept all returns, but in the rare event that an item is returned to us in an unsuitable condition, or is incomplete or after the 30-day period, we will not be able to offer a refund.